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SX customer success Manager wanted!

Customer Succes
Contract work/ Part-time work

on 2023-09-20

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SX customer success Manager wanted!

Contract work/ Part-time work
Use foreign languages
Contract work/ Part-time work
Use foreign languages

Ryuji Kimura

宮城県仙台市出身。早稲田大学商学部卒業後、2年間のミュージシャン活動を経て2005年に当社入社。営業組織をゼロベースから構築し、現在の顧客サービス体制の礎を築く。2009年より執行役員に就任し、2016年より現職。2017年にサービスデザイングループを立ち上げ、同時にアムステルダムオフィスの設立に関わり、海外事業も担当。

石川 修一

株式会社ニューロマジック 取締役CIO インタラクションデザイングループ、管理部担当

Chihiro Abe

株式会社ニューロマジックで採用人事をしています。 いろんな方とのご縁を大切にして、良い面談面接体験を提供することを心がけています。

株式会社ニューロマジック's members

宮城県仙台市出身。早稲田大学商学部卒業後、2年間のミュージシャン活動を経て2005年に当社入社。営業組織をゼロベースから構築し、現在の顧客サービス体制の礎を築く。2009年より執行役員に就任し、2016年より現職。2017年にサービスデザイングループを立ち上げ、同時にアムステルダムオフィスの設立に関わり、海外事業も担当。

What we do

【About the company】 Neuromagic Co, Ltd. is an Experience Agency that offers services in Service Design, Brand Design, Communication Design, and since recently also in Sustainability Transformation (SX). We operate as a remote company that also offers space in our Tokyo office so that you can work where you are the happiest. We thoughtfully embrace diversity and equality. We are committed to building a team with a variety of backgrounds, skills and views. 【About the team you will be working in】 We are a bunch of curious and driven individuals that want to make a difference in the world. Our mission is to co-design sustainable solutions with organizations that want to pave the way toward a brighter future. In a world at its tipping point in sustainability, we have set out to empower companies that share our sense of responsibility to transform their organizations and the planet for the better. We are searching for a new colleague that shares our values and: - has the courage to disrupt the norm - believes that people who are different can make a difference - does work with integrity to our peers, partners and the planet - takes on challenges based on curiosity
SX Seminar held by Neuromagic.
Organized a sustainability seminar with SustainLab of Sweden!
Fully remote work was introduced in February 2020. All client and internal meetings are conducted online
Company-wide party held in June 2023
Discussions are also friendly! Our corporate culture is full of calm people.
The ratio of men to women is 4:6, with more than 60% of leadership positions held by women.

What we do

SX Seminar held by Neuromagic.

Organized a sustainability seminar with SustainLab of Sweden!

【About the company】 Neuromagic Co, Ltd. is an Experience Agency that offers services in Service Design, Brand Design, Communication Design, and since recently also in Sustainability Transformation (SX). We operate as a remote company that also offers space in our Tokyo office so that you can work where you are the happiest. We thoughtfully embrace diversity and equality. We are committed to building a team with a variety of backgrounds, skills and views. 【About the team you will be working in】 We are a bunch of curious and driven individuals that want to make a difference in the world. Our mission is to co-design sustainable solutions with organizations that want to pave the way toward a brighter future. In a world at its tipping point in sustainability, we have set out to empower companies that share our sense of responsibility to transform their organizations and the planet for the better. We are searching for a new colleague that shares our values and: - has the courage to disrupt the norm - believes that people who are different can make a difference - does work with integrity to our peers, partners and the planet - takes on challenges based on curiosity

Why we do

Discussions are also friendly! Our corporate culture is full of calm people.

The ratio of men to women is 4:6, with more than 60% of leadership positions held by women.

Vision:Aiming to be an organization like a "city" and continue to influence social change A "city" is made up of a diverse range of people, including those who live there, those who work there, and those who visit there as tourists. Our organization aims to be like a "city" where people with the same values form partnerships that transcend corporate and individual boundaries, and coexist and prosper together. Cities have a kind of "autonomy" that functions naturally, a resilience, adaptability, and driving force that naturally generates decline, destruction, and even innovation. Society is constantly changing, and we believe that "urbanized" organizations can continue to adapt to those social changes. The vision is an expression of our desire to continue to be a "nation" that not only continues to adapt, but is also able to positively influence.

How we do

Fully remote work was introduced in February 2020. All client and internal meetings are conducted online

Company-wide party held in June 2023

【About Neuromagic】 ▼Complete Full Remote Work We are shifting to fully remote work from February 2020 and will continue remote work even after the end of the coronavirus. We have an office in Tsukiji, Tokyo, but there is no compulsion to come to work. We have members living all over Japan, including Hokkaido, Yamagata, Ishikawa, Niigata, Nagano, Osaka, Fukuoka, and Okinawa. The entire company strives to facilitate communication through remote work by introducing virtual offices and other means. ▼Work Styles We have a flextime system, with core hours from 11:00 to 15:00. Since we work 7 hours a day, if you arrive at the office at 11:00 a.m., your regular working hours are at 7:00 p.m. Average overtime hours are 20-30 hours (0-10 hours when the prescribed workday is 8 hours). For families with small children, super-flexible work hours (5:00~22:00, with shorter hours available as long as the prescribed work hours are met) are also available. ▼Maternity Leave All female members who have taken maternity leave have returned to work. Male members have also taken maternity leave. ▼Characteristics of Employees We have many members who are dedicated to their work and hobbies, and our environment is rich in individuality and stimulating. Information is actively exchanged on the company Slack. Average age is 36, with many members in their late 20s to early 30s. The gender ratio is 4:6, with more than 60% of leadership positions held by women. We have a culture of "it's not what anyone says, but what you say," and we are a group of people who respect each other and can discuss things without regard to age, gender, or company history. 【Reference】 Company Profile https://speakerdeck.com/neuromagic/neuromagic-hui-she-shao-jie-zi-liao

As a new team member

We are seeking for a temporary Japanese/English bilingual colleague for a maternity leave replacement for our Customer Success Manager (Saas) in the Sustainability Transformation (SX) team. ・Period:from November 2023 - May/June 2025 ・Hours: 28 hours per week (4 x 7 hours) ■About the team We are a bunch of curious and driven individuals that want to make a difference in the world. In a world at its tipping point in sustainability, we have set out to empower companies that share our sense of responsibility to transform their organizations and the planet for the better. ■Responsibilities As a Customer Success Manager for our sustainability reporting software tool, SustainLab, you will be responsible for ensuring our customers achieve success with our product. Together with your colleagues you will be the main point of contact for our clients and will work closely with them to ensure their needs are met. - Conduct onboarding sessions to help customers get started with our software. - Provide ongoing training and support to customers. - Troubleshoot and resolve customer issues in a timely manner (in coordination with your colleagues in SXG or SustainLab Sweden). - Collaborate with the development team of SustainLab to ensure customer feedback is incorporated into future product updates. - Build and maintain strong relationships with customers. - Monitor customer usage and identify opportunities for upselling. ■Profile. We prefer to match you with a team rather than your qualifications. Therefore, this profile is only a guide. If you do not match 100% of the profile below, but feel you are a good fit, we encourage you to apply. - An understanding of sustainability and environmental practices. - Affinity/experience with the Software as a Service (SaaS) industry. -Academic background in design or business field preferred. -Excellent knowledge of Japanese and sufficient English language skills are required.
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