PM-004
【Your Job】
Responsibilities
In order to achieve further rapid growth, this position will be responsible for customer marketing for 'Sales Marker.' Through strategic marketing activities aimed at achieving business goals, you will enhance customer engagement and drive customer loyalty and retention.
■ Customer Engagement
Planning and execution of initiatives to improve customer satisfaction and increase retention rates
- Collecting and analyzing customer feedback
- Planning and organizing customer events and webinars
- Creating and sharing customer success stories
■ Customer Marketing Campaigns
Planning and executing marketing campaigns for customers
- Designing campaigns based on customer needs
- Analyzing campaign performance and proposing improvements
■ Customer Data Analysis
Analyzing customer behavior data to gain insights and incorporate them into marketing strategies
- Customer segmentation and targeting
- Conducting customer satisfaction surveys and analyzing the results
■ Cross-Functional Collaboration
Collaborating with Sales, Product, and Customer Success teams to optimize customer experience
- Managing projects for customer engagement
- Proposing product improvements based on customer needs
Requirements
Any of the following experiences:
- Practical experience in customer marketing
- Experience in customer success strategy and planning
- Practical experience in marketing research
Research and analysis skills (quantitative and qualitative)
Nice to Have
- Marketing experience in the SaaS industry
- Marketing experience with B2B products
- Experience in customer relationship management
- Experience working in a multinational, cross-functional team