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Srila (Srila Das) Das Bhattacharya, CBAP®

HP Inc / Sr. ConsultantPaya Lebar, Sinapore

Srila (Srila Das) Das Bhattacharya, CBAP®

HP Inc / Sr. Consultant

Passionate. Proactive. Diligent. Hard wroking

Business Analyst (CBAP®) | Product owner | Lead CSPO® | Business Process Automation RPA | Trainer

Personal Achievements

DTP
Client: Daimler Industry: Automobile Finance Locations: SG, IN, China, Vietnam Description DTP - Deal Touch point is web-based financing service portal used by Daimler dealers globally and is integrated with multiple upstream and downstream system. The application is spread across multiple environment hence version control and application deployment were a challenge. The initiative was to improve & automate the build and deployment process across multiple environments. Role Description Streamline and improve the application life cycle. Automate build and deployment process. Understand, elicit and model the current build and deployment process. Find the delays and inconsistencies in the current build/deployment system and propose solution to improve the process and efficiency of the code management. Key Responsibilities • Define the current deployment process. • Identify various environment build and deployment cycle frequency, identify pain points. • Gather versioning, tagging requirement from stakeholders and Define future state process. • Collaborate with stakeholders (Operation support, project’s business analyst, Development team, Business users and UAT testers) • Define version control process (branching, forking, check-in, check-out, tagging)

linkedin.com

Ambition

In the future

Open an Institute to educate, teach and Train students in Software development, .NET, Business Analysis

HP Inc6 years

Sr. ConsultantPresent

Mar 2018 - Present

Business Analyst Analyze, Design and Improve existing processes, DevOps Implementation Responsible for the claims process improvement and change management. Understand and elicit the

Business Analyst
MVC APJ portal
Description HP Inc is rolling out cloud-based web solution for resellers residing in Asia pacific Japan regions to process claims. The initiative is to improve claim process and introduce flexible, robust, efficient validation process. Role Description Improve the claim process. Understand, elicit and analyze the current claim process, validation criteria. Model the validation criteria and find the loop-holes in the process. Mine claim data, study the pattern and formulate claim validation criteria that meets business objective for all APJ countries and simulate the formulated criteria. Key Responsibilities • Define the current claim process and analyze deficiencies, inconsistencies, bottle neck and delays. • Analyze current set of claims and understand the claiming pattern. • Develop strategy to improve the validation process for 14 countries (APJ). • Simulate the validation strategies developed. • Developed acceptance and evaluation criteria claim pass percentage, failure percentage, further investigation percent, accuracy of legible claims • Prepare glossary, Data dictionaries (for Data elements) for country sales team, internal claim processing team and development team. • Perform root cause analysis to pin down the loophole / inadequacy in the system. • Help claim processing team; sales team make decision on the change strategy to be adopted and define the scope of the claim validation change. • Collaborate (conduct scrum meetings) with development team on daily basis to prioritize, resolve issues and evaluate the sprint progress. • Assess the risks around the new claim process, develop strategies to mitigate the risks. • Develop and execute Test Scripts for UAT. • Review work product developed by Development team periodically to ensure adherence with organizational standards. • Prepare users for acceptance test. Walk them through the system/process. • Prepare training material and reports for the sales team, resellers and claim processing team for smooth transition to the new and enhance claim process. • Conduct demo for the sales team, resellers, claim processing team and UAT testers

JLT Interactive Pte Ltd3 years

Sr. Consultant

Jul 2015 - Dec 2017

Business analyst Lead team of 5, Analyze Business requirement, Plan, design , document, data modelling and visualization, process modelling and improvement. Align IT strategy with Business objectives

DMCC
Client: DMCC Industry: Health Insurance/ Employee benefits Locations: SG, IN, Dubai Description DMCC was looking for common web-based platform for the companies residing in DMCC zone to buy health insurance for their employees. The initiative is to understand the need and provide them with a user-friendly system that would cater to the health needs of all the companies residing in DMCC zone. Role Description Responsible to understand the new policy purchasing software DMCC was seeking for the companies in their zone, develop trustworthy relationship with the stakeholders (representative companies (in DMCC zone)) and help them through the new policy procurement process. Isolate common (health insurance) needs, design the form and align the solution with regulatory standards. Track the progress of the initiative. Key Responsibilities • Plan business analysis approach, sprints and releases • Identify stakeholders and collaborate with all the stakeholders (company HR representatives, JLT Brokers, IT infrastructure, cyber security team, development team) on regular basis. • Elicit, understand and model requirements like sizes of the companies, categories of employees based on their salary / position, health insurance needs. Model policy generation process. • Assist in creating visual prototype of the policy generation screens. • Understand and align the solution with regulatory needs and constraints • Conduct scrum to collaborate, resolve issues and track sprint progress • Assess Risks (pertaining to user acceptance, Infrastructure readiness and change control board acceptance, regulatory compliances) and prepare risk mitigation plan. • Review work product developed by Development team periodically to ensure adherence with organizational standards. • Prepare users for acceptance test. Walk them through the system/process.
USPII
Client: JLT Specialty, US Industry: Professional Indemnity Insurance Locations: SG, IN, US Description USPII - JLT Specialty US was looking for a solution to their law firm customers to buy professional indemnity insurance. The initiative was driven by the brokers (in JLT) to provide a platform for their lawyer clients. Role Description Role Description Responsible for Stakeholder collaboration, understand their needs, plan project approach and lead the implementation team. Identify key stakeholders from various departments. Collaborate and develop common understanding of the initiative. Define project and solution scope. Elicit, understand and model professional indemnity insurance need of the law firms and isolate common features. Track, monitor and report initiative progress. Key Responsibilities • Plan business analysis approach, identify stakeholders (indemnity insurance underwriters, representative law firms, development team, infrastructure and cyber security team), create stakeholder map and RACI Matrix • Elicit and understand the process flow and isolate the repetitive work performed by the underwriters. • Create use cases and swimlane diagram to model requirements pertaining to policy generation and understand various hand off that happen between underwriters and customers/end users (law firms). • Prepare function requirement and receive approval / sign-off. • Prepare and share weekly status of the project progress. • Perform impact analysis and drive scope change as new requirement were discovered. • Design and document reports to be generated by the system ad-hoc and automated. • Create User stories and assign tasks • Collaborate with infrastructure and security team to adhere to JLT’s security guidelines • Present recommendations in Change control process meetings. • Identify Risks (pertaining to user acceptance, Infrastructure readiness and change control board acceptance) and prepare risk mitigation plan. • Review work product developed by Development team periodically to ensure adherence with organizational standards. • Prepare users for acceptance test. Walk them through the system/process.
Claims Plus
Client: Jardine Lloyds Thompson - Reinsurance (US) Industry: Re- Insurance / Claims Locations: SG, IN, US Description Claims plus was an existing solution in operation from past 17 years used by JLTRe’s customer to claim losses. The Initiative was to improve the system from security standpoint and make it compliant with JLT’s security standards. The application was developed in legacy technology and was not secure to meet JLT’s security standards. Role description Responsible to understand the new security regulations of the organization, propose and implement strategy to align 17-year-old system with organizational standards. Improve the claim process system, integrate it with upstream payment system. Collaborate and induct with stakeholders with the new system and process. Evaluate the legacy system and understand the short-comings in terms of functionality, security and claim process. Brainstorm and propose improvement opportunities to refine user experience, eliminate redundancy and remove bottlenecks. Develop/define change strategy and project scope. Implement the solution and Track, monitor and report initiative progress. Key Responsibilities • Analyze the existing legacy system to determine the security features lacking • Propose technology (solution) to replace the legacy system • Analyze the existing functionality and feature of the system to replicate in the new solution • Elicit additional features / requirements from the stakeholders to improve the solution • Model the claims process using flow charts and Use case • Discover transitional requirement (data migration) • Perform release planning, conduct scrum meetings to track status and resolve impediments. • Develop governance approach for BAU / Change request • Collaborate with Security champion, Infrastructure team and Group level architect to secure approval • Create test cases and coordinate with stakeholders for UAT • Prepare and share weekly status report. Highlight Risks • Design and elicit reports (ad-hoc and automated) to be generated by the system. • Identify Risks (related to Infrastructure readiness, end user readiness, organizational security adherence) and prepare risk mitigation plan. • Prepare training material and User guides • Prepare users for acceptance test. Walk them through the system/process.

IBM India Pvt Ltd5 years

Sr. Software Developer

Sep 2010 - Jul 2015

Lead / Scrum master Lead offshore team of 2. Interact with business and gather requirement. Support application, track project progress. Assist lead Business analyst in market analysis. Develop proof of concept and

H&M ordering system
Client: Hennes & Mauritz Industry: Retail / Marketing Locations: Sweden, IN Description The initiative was to rollout a web-based solution to place order for campaign material for H&M’s store windows across the world. Role description Lead and Manage the offshore team. Collaborate with onsite team (IT and business) to understand requirements (from (store managers/staff, back office executives, business analyst and onshore leads) and support change. Perform change management. Key Responsibilities • Develop governance approach for Production issues / Change request • Analyze the Change request, perform impact analysis, analyze and propose scope change and assign to appropriate team/ team member • Collaborate with Stakeholders (Onsite team) to understand and elicit requirement pertaining to the change request. • Review and Develop test scenarios and test cases. Coordinate and plan UAT with stakeholders. • Conduct daily Scrum (XP) to track status and resolve any impediments. Identify Risks (related to incorrect implementation, production deployment failure) and prepare risk mitigation plan. Use case and scenarios, Process modelling Data modelling (ER diagram), Data Dictionary JIRA MS Office Suite, MS Visio Technical C# .NET, WCF (CQRS), XML SQL Tortoise SVN Methodologies Agile ScrumPage 8 of
Pfizer China
Description The initiative was to understand the market need and propose solution / features to be rolled out for China medical practitioners and their patients. This would give Pfizer China a competitive edge over other Health care products in Market Role Description Assist business analyst in the initiative with market analysis and develop survey questions. Mine data and help in decision making. Design and Develop mobile web application. Key Responsibilities • Perform market analysis to elicit features desirable by practitioners and their patients • Assist with preparing survey and analyzing survey results. • Assist in decision making on the features in-scope and out of scope • Design visual prototype to gain approval • Implement the solution • Design database (Data dictionary and Data modelling) • Identify Risks (related to Infrastructure readiness, user acceptance, organizational security adherence) and prepare risk mitigation plan. Prepare Training material for end user training

Atidan Technologies Pvt. Ltd.2 years

Sr. Software Developer

Sep 2008 - Jul 2010

Develop module for Comcast (Atidan's client). Develop, maintain and support Comcast's Intranet application Develop, maintain and support EMS intranet portal. Develop new applications to support internal

EMS Shipping intranet portal
Description Project 1 - EMS is a group of Company. The portal is a collaboration site for all these group companies. Project 2 – Client Side (Ship on Board, AMOS with limited connectivity): Windows application that allows submission of daily ship reports to be sent in the form of email attachment through AMOS/Outlook. These forms are enable/disabled based on the user role. Shore Application: It is a combination of SharePoint and a windows service Windows service: Web service strips the email attachment and updates database and send out mail to SharePoint Document library. SharePoint Website: Web based view of the daily report submitted by the ships along with provision to reply. The forms (windows and corresponding web forms) are XML based. At both the end forms are generated dynamically from their XML. Role description Interact with warehouse / vessel staff (captains, engineers, clerks and workers) and understand their day to day activity. Elicit requirements for onshore IT team. Design develop SharePoint portal components. Key Responsibilities • Elicit requirement from business owner • Responsible for Developing the SharePoint module of the system • Develop the windows service • Creation of the Master Template and Inherited Forms
Comcast marketing portal
Description Project 1 -SharePoint portal for Sales Department in Comcast Project 2 -SharePoint portal for Legal Department in Comcast Role Description Understand and analyze deficiencies in the current system for legal department. Create scenario, test cases and run them with business users. propose improvement strategy from functional, performance and efficiency standpoint. Develop functionality per strategy chosen. Key Responsibilities • Build Development environment (install & Configure MOSS 2007, Install SQL 2005) • Involved in Change request resolutions, bug solving and enhancement • Elicit requirement and create use cases and scenarios • Strategize successful completion of a project stuck in UAT Build Advanced Search functionality using SharePoint Search services

Accenture Services Pvt Ltd3 years

Software Engineer

Sep 2006 - Sep 2008

Develop, maintain, support Barclays' application for premium clients Awarded ASE achiever’s award while my tenure with Accenture Services Pvt Ltd

Barclays premier Application
Description Project 1 -The Premier applications are a set of tools which have been built over a period to support relationship managers (RMs) and their clients. Daily jobs involve various report generation that act as a RMs KPI and database synchronization Project 2 -Galahad, Pulse, Group Employee Portal (GEP), Application Credit Check (ACC), Address Parser (AP), SharePoint based news portal. Role Description Develop, Support, Enhance Barclays bank intranet portal Elicit, Understand, enhance web portal for premiere clients of Barclays bank. Key Responsibilities • Involved in complete software Development life cycle (SDLC) starting from Requirement gathering from Client (Business) to code/data fix • Migrated Crystal report to SSRS and DTS packages to SSIS • Unit & System testing • Staging & Production Deployment Live proving, Change request and Incident resolution

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