Kana Yasumoto

● Managed tour operations for assigned destinations, including hotel reservations, activities, rooming lists, and meals. ● Answered phone calls from suppliers and clients, directing calls to the appropriate person or providing answers based on their inquiries.

•Taught English and Japanese as a teacher to students through online. •Provided the lessons that are considered to align with each student’s level and goal and be flexible to adapt to teaching style every time they change their mind during the lesson.

・Worked as a junior leader of ESL department of KREDO, the company provides IT and English online programs at Japan and Philippines. ・Managed the ESL teachers in Philippines to make their classes be provided to the students without no operation issues using Excel & Googl

•Took orders, served drinks, and managed the inventory in a day. •Improved the customer service score of our store within the district such that its rate got high point. •Be a leader of the floor and managed the operation of opening and closing.

ホテル業、飲食業、航空業界などカスタマーサービスを提供するそれぞれの業界について詳しく学びました。実際に、カナダのホテルを見学に行く授業や、ホスピタリティ業に必要になる資格を取得できる講義などがあり、実践的な授業が多いため卒業後のキャリアを意識して学ぶことができました。

•Listened and tried to find the house land along customers' ideals such as price, locations, and safeness of the area. •Attracted the customers and conducted the seminar to let them know how the company efficiently designs the house and how the company provides its own value to their customers.

英語ともう一つの言語を選択しその言語を使用している国の文学や文化について学ぶ学科に所属していました。3年生からはフランス語圏について専門的に学ぶことを決め、フランス語とフランス国外のフランス語使用国（主にカリブ海）の文化や文学について研究している教授の下で学びました。また、２年生の時にポストコロニアルの授業を履修したことで、たくさんの情報