Pavneet Kaur Batra

Project description CITI Bancs: This mobile application targeted Android and iOS platforms. Using this application user can check CITI account balances, See recent activity—including details about credit card transactions, Pay bills and track payments, Transfer funds between accounts, Pay other people with Pop money, Deposit Checks to your personal Citibank checking account. Responsibilities  Study and understand the requirements or functionality of the applications  Prepared the test conditions for different user stories  Prepared test case documents and test results to ensure that the application meets the user expectations  Preparation and execution of the functional and non-functional test cases  Test Data creation

Corizon is SOA architecture based User process management (UPM) software. Corizon is a project for British Telecom, UK that provides diverse information and functionality spread across different applications, to the call center executives at one place. This enhances the efficiency of call center advisors, resulting into better customer service and satisfaction. Corizon Resolve is a key strategic solution, designed for use by the frontline and back office help desk advisors providing broadband technical support to BT Retail's consumer and business customers. It combines and brings functionality of various applications like Woosh, STAA, Motive, cISP, RBSC at one place. It also guides advisor to structured question through Eclipse Knowledge Management capabilities and suggests next course of action.