UDialer Ticket Management tool
Technologies involved: Java, AngularJS, Mysql, Ibatis, HTML, CSS, JQuery Team size: 2 Role: Full stack developer Clients: Flipkart, PhonePe, Starhealth Description: Ticketing tool is a hybrid solution of Issue tracking application along with the Calling application. We provide an online ticketing tool to the enterprises. An admin and agents login credentials are provided for them to login to the system. Agents login to our ticketing tool and our application will assign the tickets to agents based on pre-defined algorithms which were developed using Java. Once an agent gets selected for the ticket, ticket would be assigned to the agent and notified as a pop up on their screen. The agent has to start the ticket and work on the ticket. Agent can make a call to the customer if required using the dialer that is provided and then close the ticket. Dialer is developed using Asterisk framework. The admin and agent consoles of the application are designed using HTML, CSS, JQuery and AngularJS.