Thirunavukkarasu

Worked as a liaison between Business users, Operations and Developers. ● Involved in client calls and meetings with management to streamline the support process and implement improvements required. ● Worked with clients to understand their needs and coordinated with Development team for the Enhancement requests ● Identify and resolve issues and manage project risks, supporting different teams and documenting meetings and issues are escalated appropriately and clearly communicated.. ● Documented Business Processes and analyzed procedures to see that they would meet changing business needs.