Rossella Ferrandino

As Membership Coordinator, I was put in charge of a complex project: the launch of a new subscription membership product. This included drafting proposals of the new membership models and pitching these to the board of directors, coordinating the system integration between the website, the ticketing software, the loyalty database and a new payment provider, drawing up the testing plan, designing test cases and organizing the test schedule, coordinating the project launch and following up any phase 2 items. We were able to deliver the project within schedule and we came up with creative solutions that not only resolved the problems encountered during the system integration, but that also streamlined the overall membership admin processes.