Convergys Philippines / CUSTOMER SERVICE REPRESENTATIVE
Bryan Marty
Progress Galvanizing Pte Ltd / Production Admin Coordinator
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Bryan Marty
Progress Galvanizing Pte Ltd / Production Admin Coordinator
Good day! My resume is attached. I have all the qualifications for this position. I have excellent Customer Service, Basic IT experience and Admin experience as well. I also have skills in • Filing, Data Entry
Ambition
In the future
My main ambition is to have a steady income and a positive work environment. That's why I wanted to apply, and I want to be a part of your company.
Progress Galvanizing Pte Ltd6 years
Production Admin CoordinatorPresent
- Present
Duties and Responsibilities • Managing call handling and delivery coordination • Responsible for Customer satisfaction by providing timely and accurate information / deliveries to customers.
Convergys Philippines2 years
PROMOTED AS CUSTOMER SERVICE CONSULTANT
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Duties and Responsibilities: • Provide floor support, learning sessions, coaching & feedback to agents. • Assists in driving metrics of the team, monitor closure of service levels regularly.
CUSTOMER SERVICE REPRESENTATIVE
Duties and Responsibilities: • Resolve customer’s complaint via phone & email • Handled 100+ customer calls per day • Perform recording/processing of Order entry, Billing and roll call transactions accurately.
Sykes Asia inc.1 year
TIER 2 LEVEL TECHNICAL SUPPORT
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Duties and Responsibilities: • Respond to all live customer queries immediately with 24-hour resolution times • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hard
UNIVERSITY OF PANGASINAN10 years
Bachelor of Science in Information Technology
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My name is Bryan, and I took my degree for 9 years due to personal circumstances that required me to take more time than is typically necessary to take my degree.