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Sinora Lepcha

American Express / Manager - Customer ServiceSingapore

Sinora Lepcha

American Express / Manager - Customer Service

Manager Customer Service - American Express. 10 Plus Years of experience in Customer Engagement Network

I am currently working with American Express Banking Corp . as Manager Operations . Leading operational excellence, ensuring service delivery operations for our clients as well as providing strong leadership to the operations team.

Ambition

In the future

To be part of of an organization where I can help contribute with my knowledge and skills acquired during my more than ten years of professional experience with fortune 500 companies.

American Express14 years

Manager - Customer ServicePresent

- Present

My Responsibilities:Ensure our service delivery levels achieve our contractual commitments, effective Risk Management processes are put in place to minimise operational risksMaximize client satisfaction by ensuring efficient handling of all client requests, issues or disputesCreate and utilise operational metrics to determine areas needin

Convergys2 years

Senior Customer Service Representative

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Providing customer support for one of the largest financial service client in US. Major Responsibilities:Customer Queries resolution Deliver to the Employees, Customer and Shareholder metrics as per the goals. Ability to take quick decision and respond to customer queries.

WNS Global Services8 months

Senior Customer Service Representative

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I worked with one of the world largest travel portal World Choice. Major Responsibilities:Helped the customers with travel bookings. Maintain excellent customer satisfaction scores. Mentor junior team members.

AOL2 years

Customer Service Representative

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Worked with one of the world largest Internet service provider in US. Major Responsibilities:Customer retention. Provide excellent customer service. Mentor junior team members.

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Skills

  • Excel

    0
  • Management

    0
  • Leadership

    0
  • Positive thinking

    0
  • Presentation

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  • Effective Communicator, Coaching & Mentoring, Team building and 2 skills

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