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American Express / Manager - Customer Service
I am currently working with American Express Banking Corp . as Manager Operations . Leading operational excellence, ensuring service delivery operations for our clients as well as providing strong leadership to the operations team.
To be part of of an organization where I can help contribute with my knowledge and skills acquired during my more than ten years of professional experience with fortune 500 companies.
My Responsibilities:Ensure our service delivery levels achieve our contractual commitments, effective Risk Management processes are put in place to minimise operational risksMaximize client satisfaction by ensuring efficient handling of all client requests, issues or disputesCreate and utilise operational metrics to determine areas needin
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