Joshua Underwood

• Responsible for entire operation of the business including marketing, teaching, lesson planning. • Implementation of LLM technologies to assist in creating just-in-time study materials relevant to students current needs and level • Industry beating retention, I still have my first ever client.

Founder and lead instructor. Responsible for running the business, developing lessons, teaching tools through software and maintaining a satisfied client base.

• Management of classrooms of up to 13 students, delivering a rich and entertaining English lesson. • Maintenance of lesson reports and notes, discussing the performance and needs of students in

• Responsible for management and creation of variables and selections with the statistical software FastStats. • Fulfillment of requests from marketing to target highly detailed audience demographics within a 24 hour SLA.

• Responsible for correct management of all developer support cases, working to strict SLAs. • Reporting each case after analysis, identifying gaps in the company’s documentation..