Join Hyundai Motor Group Innovation Center Singapore as an Experience Manager

Customer Experience (CX) Management ● Managing operations of HMGICS Customer Experience content and spaces (brand, product, driving) and tour programs ● Strategise customer experience direction and ensure compliance to protocol ● Manage customer feedback (VOC) response to improve customer service quality ● Safety, vehicle and inventory management in CX spaces ● Implement VIP protocol and manage VIP visits and arrangements Human Resources Management ● CX staff management, including on-stage training, HR scheduling and other HR matters ● Impart HMGICS brand values and philosophy to employees, ensuring the highest quality of customer service ● Carry out performance evaluation and re-training of low-performing employees ● Train employees on safety and emergency response manuals and SOPs Others ● Formulate and propose strategies for customer experience, customer service and process improvements ● Regular reporting to, coordination and communication with Operation Manager ● Cover zones under other Experience Managers when necessary Requirements ● A relevant Bachelor's degree ● Minimum 3-7 years of experience in Customer Service and/or Customer Experience Space Management ● Experience and professional knowledge in customer service, CX management, HR scheduling and training ● Strong communication, leadership and decision-making capabilities ● Reliable, responsible and cooperative ● Experience in planning customer experience programs & employee events will be beneficial ● Professional presentation and briefing skills ● Knowledge of the automobile industry will be beneficial ● Proficiency in MS-Office ● Proficiency in English is required ● Proficiency in Korean language is beneficial for communication with HMGICS Head Office and international visitors ● Shift work including weekends