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Chen Khai Xuen

TDCX (SG) Pte Ltd / Customer Service Team Lead/Fraud Management OfficerSingapore

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Chen Khai Xuen

TDCX (SG) Pte Ltd / Customer Service Team Lead/Fraud Management Officer

I’m a self-motivated, agile person who can work well with management team alongside with arrays of soft and interpersonal skills. Definitely a team player who is able to give strength to the company by using creative problem solving solution and willingness to learn.

Ambition

In the future

I am looking at venturing into Account/Finance field. Particularly in compliance/auditing. I am currently surveying certificate courses to upskill myself to better fit to the field that I am looking for career switch.

TDCX (SG) Pte Ltd10 years

Customer Service Team Lead/Fraud Management OfficerPresent

2016 - Present

⦁ Led team of up to 14 Customer Service Reps serving global customers ⦁ Escalation Management ⦁ Training & briefing for new joiners

HSBC Electronic Data Processing (Malaysia) Sdn Bhd2 years

Global Support Executive

2014 - 2015

⦁ KYC & AML monitoring ⦁ Reporting to stakeholders ⦁ Mentoring for new joiners

Kesto Aluminium System Sdn Bhd2 years

Sales & Technical Executive

2012 - 2013

⦁ Customer Service for walk-in & call-in customers ⦁ On-site supervisor ⦁ Quotation preparation ⦁ Setting up / planning of events & exhibitions

Cilantro Culinary Academy2 years

C&G Diploma graduate in Food Preparation and Cooking

2011 - 2012

Diploma for Food Preparation and Culinary Arts

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