Terry Kimura
Oracle Corporation / Senior Operations Engineer, Sovereign Cloud OperationsJapan
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Terry Kimura
Oracle Corporation / Senior Operations Engineer, Sovereign Cloud Operations
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Oracle Corporation1 year
Senior Operations Engineer, Sovereign Cloud OperationsPresent
- Present
Hands-on-keyboard operations in Japanese sovereign realms within our area of responsibility, satisfying contractual obligations with regard to data sovereignty rules (i.e. Japanese nationality and physical presence). Change implementation and alarm troubleshooting on behalf of service development teams with no reachability and visibility into the sovereign realms
Edgio Inc (formerly Limelight Networks Inc.)8 years
Senior Client Operations Engineer
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• Managed and resolved escalated support tickets, consistently recognized by managers, sales teams, and Advanced Services Architects for delivering effective troubleshooting and maintaining high customer satisfaction, ensuring optimal traffic utilization across a global CDN infrastructure by applying strategic troubleshooting and traffic
Sophia University 上智大学
International Business and Economics
Took a wide range of courses in Human Resources Management, Business IT, Economics, Marketing, Management, and Accounting
Gould Academy
College Preparatory High School
Skills
言語
- English - Native
- Japanese - Native