Koshiro Ito

• Organize various monthly engagement to enhance team morale and performance. • Monitor transactions and provide qualitative/constructive feedback to the team members

・Conducted job interviews for new employees. ・Conducted one-on-one sessions with team members to improve their service quality. ・Held a meeting with the Operation Manager.

・Responded to inquiries by phone, email, or online system (about 30 cases per day). ・Escalated to L2 support (in English), if there was no logical solution.

・Sold new cars and used cars and related products (annual sales of 50 units) ・Promoted car maintenance, inspection and repair as well as sales of automotive parts and supplies (Annual sales of 10 million yen)