Sin Wa Kwok
東京
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Sin Wa Kwok
Passionate language enthusiast with 2+years of experience in customer service and translation in Chinese, English, and Japanese. Native in Cantonese, fluent in English and Japanese. Outstanding ability to work independently or on a team efficiently.
Ambition
In the future
I am able to speak in Japanese, English, and Cantonese. Cantonese is my native language which is a bit different with Mandarin. I can also write and read Chinese. I would like to make use of my language skills to learn various things and take on challenges in the future.
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WAmazing株式会社7 months
Customer Support
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・Identify and assess customers' needs to achieve satisfaction ・Provide accurate and complete information by using the appropriate methods to resolve customers' inquiries via email, mainly in Traditional Chinese, English and Japanese
Ambi Labs3 years
Customer Service Officer
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• Identify and assess customers' needs to achieve satisfaction • Provide accurate and complete information by using the appropriate methods to resolve customers' inquiries via email, chat, and phone calls mainly in Cantonese and Japanese
Customer Service Officer(Intern)
• Assist in handling customers' enquiries via email • Translate and proofread knowledge base articles and saved replies from English to Chinese and Japanese
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