What we do
CIP Terminal Lobby
JetQuay Lounge
The JetQuay CIP Terminal is an elite Airport terminal at Singapore Changi Airport which opened in September 2006. As the choice terminal for private jets, JetQuay is equipped and furnished to serve up a comprehensive suite of top-notch VIP services, including dedicated airline check-in and immigration clearance, a well-appointed lounge to wine and dine, as well as a limousine service that escorts elite guests to and from their aircraft. Our services are available to any passengers travelling on full-service carriers, on any class - arriving, departing or transiting through Terminals 1, 2, 3 and 4.
Why we do
JetQuay strives to provide an unparalleled level of personalised service and support for discerning travellers transiting through Changi Airport in Singapore.
"When customers go home happy, without any complaints! My motto is: “When customers are happy, I am happy.”"
- Edward, Lounge Supervisor
"I know I have delivered first-class service when a customer shows his gratitude — and he keeps coming back"
- Connie, Guest Relations Ambassador
How we do
JetQuay focuses heavily on training and staff bonding initiatives. Newcomers will undergo a two-week
programme that comprises theory and practical training. A mentor will appraise them and teach them the right protocols of handling elite guests. They will then take theory and practical assessments. To keep staff abreast of latest developments, JetQuay works with key partners to conduct training on product knowledge, airport rules and regulations.
JetQuay also believes a tight-knit team can move mountains. JetQuay organises frequent get-togethers so staff can bond with one another!
