Software Quality Assurance Analyst

Experience

Quality Assurance Analyst, Practice Insight, 04/2016-Present

• Process Improvement – Assessed existing process and proposed improvements. Facilitated implementation and reviews to identify strengths, weaknesses, opportunities and threats.
• UX Analysis – Analyzed system workflows to deliver the best user experience and intuitive User Interface
• Quality Assurance – Performed manual testing on 3 web applications (Time tracker, Law Firm Reporting, Licensing alerts) utilizing JIRA ticket management. Maintained documentation in Confluence. Communicated with project managers and development team to attain issue resolution in an Agile environment.

Software Testing Senior Analyst, Cognizant Technology Solutions, 07/2013-04/2016 | ACS of the Philippines (a XEROX Company), 02/2012-06/2013

• Release Management – Created estimates and managed Test Plan as Release Lead. Monitored the testing phase of defects and change requests. Provided test metrics and raised release issues to project leads.
• Bug Analysis and Testing – Reviewed Use Cases of assigned defects and analyzed requirements for change requests. Performed manual functional and User Interface testing. Run automated scripts using selenium IDE. Verified data consistency in database using Toad. Executed batch processing using Tivoli scheduling agent. Monitored test items in Bughunt and logged defects in Bugzilla. Involved in testing a web based application for Connecticut Health Care System which managed processes such as eligibility for health programs and enrollment to health plans.

Senior QC Engineer, Alegian Tech. Group Ltd., Inc. /SoftServe (Philippines) 05/2011-02/2012

• Sprint Planning and Estimation – Facilitated Sprint planning using Scrum methodology and identified Product Backlogs. Engaged in estimation and planning test strategies.
• Test Case Design – Designed test cases in Jira and implemented peer review process.
• Monitoring and Reporting – Participated in daily stand-up meeting with developers and counterparts via teleconference. Presented regular status reports to project leads.
• Test Execution – Conducted exploratory testing, run manual test cases and regression testing. Reported defects and followed through until bug resolution and closing. Tested application includes Recruitment Automation System (RAS) which handles the process of adding new employee to assigning them to projects, and Trivial File Transfer Protocol (TFTP) which is simple tool for file transfer.

Quality Assurance Analyst/ Lead Tester, AEON Credit Technology Systems (Philippines) Inc. (formerly, InfoCafee Systems, Inc.), 11/2007- 05/2011

• Requirement Analysis – Analyzed software requirements and mapped with test plans and test cases. Reviewed project related documents such as Project Management Plan, Software Requirement Specification/ User Requirement Specification, Software Test Plan and Test Scripts. Ensured proper documentation and version tracking was implemented utilizing Lotus Notes/Domino.
• Software Testing – Facilitated testing team in reviewing and creating test documents. Designed test strategies for test cases and test script execution. Conducted functional, regression, and End-to-end testing for several types of JAVA and VB applications with integrations to web, AS400, DB2, ATM, SMS, and subsystem applications. Testing activities involved usage of Linux shell scripts, SSH, FTP, IBM WebSphere, in a cross-platform environment with Virtual Machine Servers. Run SQL queries in databases using Toad/Squirrel for data gathering and analysis. Made use of in-house automated testing tools and Selenium. Analyzed issue logs in Redmine and Mantis. Performed installation, configuration and rollback of system builds to specific testing environments.
• Project Management – Established procedures for the test team. Introduced workflow process, project tracking, and created project templates utilizing Microsoft Word and Excel. Involved in resource allocation and setting project schedule. Handled an estimated number of 100 testing jobs per year which varied in size and complexity. Supervised 5 to 8 team members including Chinese trainees and local programmers/testers.

IT Administrator, LINC International Management and Consulting Group, 08/2005 – 10/2007.

• Network Administration –Set up, maintained and supported a mixed Macintosh-Linux-Windows desktop network. Network support included printing, file sharing and remote access. Installed, configured, and maintained network equipment such as modem, routers, switches, cables and workstations. Provided configuration of workgroup, IP addresses and wireless connection.
• System Administration – Installed workstations and conducted regular system updates. Ensured that desktops and laptops were set up and equipped with pre-defined standards and applications for use by employees. Incorporated new and existing systems such as Macintosh, Linux and Microsoft Windows.
• Technical Support – Implemented preventive maintenance on a regular basis. Provided technical resolution of hardware and office application problems. User support included assistance with applications including spreadsheet, presentation and design. Educated employees regarding basic computer issues minimizing user related errors.
• Creative Design – Conceptualized the design and layout of advertisements used for web, print and e-mail. Designed various logos, brochures, manual covers, newsletters, posters, and backdrops utilizing Adobe Photoshop, Macromedia Flash and CorelDraw.
• Research and Development – Researched technology and Internet topics to provide expert advice to the company personnel including managers. Utilized internet forums in research of effective and best practices in the industry. Integrated open source technology in generating solutions for specific requirements. Operated virtual machines using VMware for application testing.
• Management – Designed and improved IT procedures as part of the company’s integrated management system. Managed and provided computer support for the company with 15-20 employees. Hired and managed On-the-job trainees for assistance in supporting users. Received excellent grade in the annual employee performance appraisal. Worked with management in developing and implementing strategic plans, initiatives, and direction.
• Training – Attended Integrated Risk Based Management System, Incident Command System, Internal Auditor’s Training and facilitated SCBA technical trainings provided by the company for the clients. Attended training classes on Linux System and Network Administration provided by MFI Technological Institute.