A UX audit isn't just a list of things that look wrong. It's research, competitor benchmarking, severity and effort scoring for every finding, then a roadmap someone can actually act on.
My last one covered a SaaS dashboard: 40 findings, each scored and prioritised, with a 90-day plan attached at the end. Nothing vague, nothing left for the client to interpret on their own.
That structure is the whole point. Without it, an audit is just one person's opinion of a screen. With it, it's a document someone can hand to their team and start acting on the same day.
I built this process because ambiguity is the most expensive thing in a client relationship, whichever side of the table you're on. A finding without a severity score is a suggestion. A roadmap without a timeline is a wish list.
If you're evaluating a UX audit from anyone, mine included, the process is the part worth checking before the price.
A UX audit isn't a list of complaints
on 2026-08-21
A UX audit isn't a list of complaints
