[Get to know the team]
The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers. As a member of the Grab Financial Group (GFG) People Operations team, you are passionate about enabling financial inclusion for the underserved.
[Get to know the role]
The People Operations Business Partner (Pops BP) is responsible for aligning business objectives with key stakeholders and employees in Grab Financial Group. In this role, you are responsible for providing People expertise and counsel to management covering a full range of HR disciplines including organizational effectiveness, employee relations, performance management, career development, remuneration and workforce planning.
You will report to the Regional Head of Pops BP (GFG) and work closely with your Supervisor to plan, manage and deploy the people agenda and programs including culture and engagement in new and growth businesses within GFG.
[The Day-to-Day Activities]
- Within the GFG new & growth business areas, you act as a Project Manager to engage business stakeholders to establish credibility, solve problems, build consensus and achieve project objectives, and develop partnerships with relevant stakeholders to drive change management and training activities.
- You support the business leaders on people matters as an advisor and change agent by facilitating collaborative conversations and change across teams, organizations, procedures and systems.
- You collaborate with leaders on people-related initiatives to develop a people-oriented culture that emphasizes quality, continuous improvement, teamwork and high performance.
- You partner with business leaders to drive the workforce planning process to forecast budget for resource planning, workforce engagement and learning and development; and oversee the development and deployment of people, assess and anticipate their needs.
- You establish and communicate People metrics that demonstrate added value and identify where changes in practices and policies are required.
- You identify key drivers, plan and execute impactful actions to systematically strengthen culture and organization performance; and work closely with management and employees to improve work relationships, build morale, and increase productivity.
- You make an impact by supporting & guiding your fellow Grabbers by communicating thoughtful, personalised solutions and feedback which helps them improve.
- You are responsible for driving performance management reviews, providing guidance, advice and training to managers on managing performance issues at all levels by implementing relevant retention strategies and identifying learning and development needs for business units and individual coaching needs.
[The Must-Haves]
- You have Heart, Hunger, Honour and Humility
- You have a minimum of 8 years of HR experience with at least 5 years of relevant experience in a human resource business partnering in fintech, or hypergrowth companies
- You have experience in communicating high-level strategy details effectively across disciplines, locations, and organizations, including senior leadership
- You are organised, insightful and can communicate your observations well, both written and verbally to your stakeholders to share updates and coordinate the development of projects
- You have experience with coaching people across all areas to increase morale, accountability and more precise expectations
- You help develop frameworks to analyze business problems, develop hypotheses, mine data, offer recommendations, and assess the impact of proposed solutions
- You are proficient in Microsoft Office, G Suite and HRIS systems
- You are a proactive and quick learner and have a sense of urgency to get things done efficiently and effectively
- Your fluency and knowledge of the cultural landscape in SEA/Asian Markets will be an advantage
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