We are an international recruitment company based in the UK - we are currently recruiting for some senior roles in JAPAN.

We love matching talent to exciting new jobs!

We will discuss the role and requirements of the job in detail with you and help you prepare with your interview!

Our client is a world-class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. They operate across 10 locations globally with facilities in Europe, North America, Africa, and Asia. For their newest contact centre in Okinawa, Japan, we are looking for a Site Director. This is an exciting opportunity for a hands-on and experienced and successful Contact Centre Site Director. The Contact Centre Director will be responsible for the set up and continued day to day operation of the site and responsible for the development, continuous improvement and delivery of strategic sales and customer care initiatives. You will manage the vendor relationships and you will be in charge of managing service levels and identify opportunities, meeting sales targets and weekly KPIS What you will do: Lead and manage the development and ongoing operations of the outbound, inbound and administrative functions, of growing contact centre site Leads the team by delivering on commitments and managing by example. Demonstrates an approachable, consistent and professional demeanor. Motivates the team to action. Recognizes and reinforces personal and professional accomplishments Ensure the overall employee experience is positive and conducive to the success of the contact centre Assist with implantation of strategic sales plans, ensuring they are in alignment with the company’s objectives Assist with development of site operational bi-annual budgets and continually monitor for budget adherences through weekly KPI reporting Responsible for driving and delivering revenues associated with the sales teams and targets Responsible for high performance of the inbound contact centre teams that support customer care related calls and queries