About First Code
First Code Academy is empowering Asia’s next generation to become creators of technology by teaching kids age 4 to 18 about programming, design and entrepreneurship. Since 2013, we have taught 10,000+ students in various Asian cities and are continuing to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in next generation’s education, join us now!
About the Role
- You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.
- You celebrate and grasp any opportunity to make a WOW experience to our customers.
- You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.
- You observe details in your environment and delight in finding ways to make things better.
Responsibilities
- Be the face of First Code at reception and greet students, parents, and guests with a warm and friendly welcome
- Show empathy and offer help to parents and students
- Answer walk-in, phone call, and email type of customers’ e-nquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression
- Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience
- Be the voice of First Code’s campus operations by participating in discussions of strategic planning and operational efficiency
- Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
- Work closely with Marketing team to develop the latest offerings and promotional plan
Requirements
- Minimum 1 years relevant working experience in customer service function, experience in the hospitality industry is an advantage
- Cheerful, independent, proactive, meticulous, flexible and able to work in a fast-paced working environment
- Exceptional Interpersonal and communication skills
- Extremely detail oriented
- Excellent at prioritizing and executing quickly on high-priority projects
- Excellent command of spoken English and Mandarin
- Customer-oriented with pleasant manner and patient for dealing with kids
- Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
- Immediate available is highly preferred