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MInistry of Manpower (BGC Contract)1 year

Training Manager


 Development of training framework to run training programs that will deploy new hires into survey operation.  Set up training process to ensure that program can run in a structured manner that allows efficient transition of time for new hires to be operational ready

Honestbee Pte Ltd1 year

Service Quality Assurance, Regional Assistant Manager


 Develop and execute a service quality framework for country customer service teams and contact centers.  Drive continuous improvement efforts to improve customer experience and service standards.

Singtel5 years

Quality Specialist / Training


 Perform audits on call and email transactions with the aim of identifying the drivers for poor quality  Propose and prepare Monthly Quiz questions for Customer Care Officers based on observations from failed audits and complaints.


  • Project management

  • Lean 6 Sigma

  • Operations Managment

  • Leadership

  • Data analysis

  • Statistics, Critical Thinking, Design thinking and 14 skills

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