Yap Rui Kai
Singapore
Yap Rui Kai
Connect to learn more
You'll be able to see their introduction and other information once they have accepted your connection request.
MInistry of Manpower (BGC Contract)1 year
Training Manager
-
Development of training framework to run training programs that will deploy new hires into survey operation. Set up training process to ensure that program can run in a structured manner that allows efficient transition of time for new hires to be operational ready
Honestbee Pte Ltd1 year
Service Quality Assurance, Regional Assistant Manager
-
Develop and execute a service quality framework for country customer service teams and contact centers. Drive continuous improvement efforts to improve customer experience and service standards.
Singtel5 years
Quality Specialist / Training
-
Perform audits on call and email transactions with the aim of identifying the drivers for poor quality Propose and prepare Monthly Quiz questions for Customer Care Officers based on observations from failed audits and complaints.